This Privacy Policy explains how Dhanvira collects, uses, and protects your information when you use our loan facilitation platform. By using our service, you consent to the practices described in this policy.
Information We Collect
Personal Information:
- Name, email address, and phone number for account creation
- Identity documents (PAN, Aadhaar, Passport) for verification
- Address proof and residential details
- Date of birth and employment information
Financial Data:
- Income details and salary slips
- Bank statements and transaction history
- Credit score and bureau reports
- Loan application and approval history
Technical Information:
- IP address and device information
- Browser type and platform usage data
- Cookies for application tracking and user experience
How We Use Your Information
Loan Services:
- Process and evaluate loan applications
- Match you with suitable lenders and loan products
- Facilitate communication with partner banks/NBFCs
- Provide loan status updates and notifications
Platform Enhancement:
- Improve our matching algorithms and services
- Personalize loan recommendations
- Ensure platform security and prevent fraud
- Analyze usage patterns for better user experience
Information Sharing
Partner Institutions:
- Share application data with banks and NBFCs for loan processing
- Provide necessary information for credit assessment
- Facilitate loan documentation and disbursal processes
Service Providers:
- Credit bureaus for score verification and reporting
- Technology partners for platform operations
- Customer support and communication services
Data Security
We implement bank-grade security measures including SSL encryption, secure data centers, regular security audits, and limited employee access to protect your sensitive financial information.
Your Rights and Choices
- Access and update your personal information
- View your complete loan application history
- Request data correction or deletion (subject to legal requirements)
- Opt out of marketing communications
- Control cookie preferences through browser settings
Data Retention
We retain your information as required by RBI guidelines and legal obligations. Loan-related data is kept for regulatory compliance, while marketing preferences can be updated anytime.
Third-Party Links
Our platform may contain links to partner bank websites. Each institution has its own privacy practices, and we encourage you to review their policies before proceeding.
Updates to This Policy
We may update this policy to reflect service changes or regulatory requirements. Material changes will be communicated via email or platform notifications.
Contact Information
For privacy questions or data requests, contact us at:
Email: info@dhanvira.live
Subject: Privacy Policy Inquiry
We are committed to protecting your privacy while providing transparent and secure loan facilitation services.